Delivery & Returns

how can we help you

Frequently Asked Questions

Here details about delivery

Please be advised our current lead time for delivery of an order is 2-5 working days. Working days are Monday to Friday excluding public holidays. Orders placed on Saturday/Sunday will be deemed as being placed on the following Monday. Please note: Delivery date may be affected by stock availability and location of delivery; however a member of staff will be in contact in such a situation.

Refunds and exchanges can be done in our store. If you have bought items online at and would like to return them, the ‘first step’ is to click here to get in touch with us and be sure to quote your Order Reference Number.

If you received your online delivery from ‘An Post’ we will issue you a Returns Label so you can post the item back from your local An Post Office.

If you received your online delivery from our ‘Independent Transport Company’, they will be issued with an ‘Authorised Return Label’ instructing them to collect the parcel from your address and return it to Midland Hardware. (You will only be refunded your ‘delivery cost’ if the return is as a result of our error.

Please note: If you are returning a faulty item within warranty with a receipt, then you may be entitled to a repair. If it can’t be repaired you may be offered a replacement and if it can’t be replaced you may be offered a refund. With the nature of any faults, each case will be dealt with on an individual basis.

Any other questions?

If we haven’t answered your question above, you can contact us below and we will get back to you as soon as possible.

0505 46177

By submitting this form, you agree to our Privacy Policy.